Shipping policy

Shipping Policy

Last Updated: August 2026

At Routine, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains our delivery methods, estimated delivery times, shipping charges, and other important information.

1. Shipping Destinations

We currently ship:

  • Throughout the State of Qatar

  • Internationally to selected countries

If your country is not available during checkout, please contact us at myroutinellc@gmail.com.

2. Domestic Shipping (Qatar)

We offer reliable door-to-door delivery across Qatar through our trusted logistics partners:

  • Rafeeq

  • Snoonu

  • Qatar Post

Estimated Delivery Time

  • Doha & surrounding areas: Same day or next business day (subject to order time and courier availability)

  • Other locations in Qatar: 1–3 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, or courier operations.

3. International Shipping

For international orders, we ship using:

  • FedEx

  • Aramex

  • Qatar Post

Estimated Delivery Time

Delivery times vary depending on the destination country and shipping method.

Typical transit times range from 3 to 15 business days.

Customers are responsible for ensuring that the products ordered are permitted for import into their destination country.

4. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package weight and dimensions

  • Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

5. Order Processing

Orders are processed during our business hours:

Sunday – Thursday

9:00 AM – 6:00 PM (Qatar Time)

Orders placed outside business hours, on weekends, or on public holidays will be processed on the next business day.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

You can use the provided tracking number to monitor your shipment through the respective courier.

7. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Adverse weather conditions

  • Customs clearance procedures

  • Public holidays

  • Courier service disruptions

  • Incorrect or incomplete shipping information provided by the customer

Routine is not responsible for delays caused by third-party shipping providers.

8. Customs, Duties & Taxes

For international shipments, customs duties, import taxes, VAT, or other government fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Routine has no control over customs clearance procedures or associated fees.

9. Failed Delivery

If delivery cannot be completed because:

  • An incorrect address was provided

  • The recipient is unavailable after reasonable delivery attempts

  • The shipment is refused without valid reason

The package may be returned to us. Any additional shipping or return charges may be deducted from the refund or charged before reshipment.

10. Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us within 3 calendar days of the expected delivery date.

Please include:

  • Your order number

  • Photographs of the package (if damaged)

  • A description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

11. Contact Us

For any shipping-related questions, please contact:

Routine Customer Support

Email: myroutinellc@gmail.com

Phone: +974 7028 6889

Business Hours:

Sunday – Thursday

9:00 AM – 6:00 PM (Qatar Time)