Terms of service

1. Company Information

Routine is an online retailer specializing in skincare, cosmetics, and beauty products.

Contact Information

Routine Customer Support

Email: myroutinellc@gmail.com

Phone: +974 7028 6889

Business Hours:

Sunday – Thursday

9:00 AM – 8:00 PM (Qatar Time)

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.

3. Products

We make every effort to ensure that:

  • Product descriptions are accurate.
  • Images represent products as closely as possible.
  • Ingredient lists are updated whenever manufacturers provide changes.

However:

  • Packaging may vary from product images.
  • Manufacturers may update ingredients or packaging without prior notice.
  • Color representation may vary depending on your device.

Routine is not responsible for minor differences in appearance that do not affect product quality.

4. Pricing

All prices are displayed in Qatari Riyals (QAR) unless otherwise stated.

Routine reserves the right to:

  • Correct pricing errors.
  • Update prices without prior notice.
  • Cancel orders resulting from obvious pricing mistakes.

If payment has already been made, any cancelled order due to a pricing error will be fully refunded.

5. Orders

Submitting an order does not guarantee acceptance.

Routine reserves the right to:

  • Decline any order.
  • Cancel suspected fraudulent transactions.
  • Limit purchase quantities.
  • Request additional verification before processing an order.

You will receive an email confirmation once your order has been accepted.

6. Payment

We accept secure payment methods made available during checkout.

Routine does not store your payment card details.

Payments are processed through certified third-party payment providers.

7. Shipping

Delivery times are estimates only.

Routine is not liable for delays caused by:

  • Courier services
  • Customs authorities
  • Public holidays
  • Force majeure events
  • Incorrect delivery information provided by the customer

Risk of loss transfers to the customer upon successful delivery.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Customers retain all rights provided under the consumer protection laws of the State of Qatar.

9. Product Use

Customers are responsible for:

  • Reading all product instructions before use.
  • Performing a patch test where appropriate.
  • Consulting a healthcare professional before using products if pregnant, breastfeeding, or under medical treatment.

Routine does not provide medical advice.

Information on this website is provided for informational purposes only and should not replace professional medical advice.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Graphics
  • Product descriptions
  • Images
  • Icons
  • Website design
  • Text
  • Software

is the property of Routine or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Accounts

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your password.
  • Restricting access to your account.
  • All activities conducted through your account.

Routine reserves the right to suspend or terminate accounts involved in fraudulent or abusive activity.

12. Prohibited Activities

You agree not to:

  • Violate any applicable law.
  • Use the website for fraudulent purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or viruses.
  • Interfere with website functionality.
  • Copy or scrape website content without permission.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Routine shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or our products.

Nothing in these Terms limits liability where such limitation is prohibited under the laws of the State of Qatar, including statutory consumer rights.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Third-Party Links

Our website may contain links to third-party websites.

Routine is not responsible for:

  • Third-party content
  • Privacy practices
  • Products or services offered by external websites

16. Force Majeure

Routine shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • War
  • Civil unrest
  • Internet outages
  • Supply chain disruptions
  • Pandemics

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Qatar.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the State of Qatar, unless otherwise required by applicable law.

18. Changes to These Terms

Routine may update these Terms from time to time.

Any changes become effective upon publication on this website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Routine Customer Support

Email: myroutinellc@gmail.com

Phone: +974 7028 6889

Business Hours:

Sunday – Thursday

9:00 AM – 8:00 PM (Qatar Time)